Questions About Terms & Conditions
The minimum age depends on local law where you live. You must be of legal age under applicable regulation in your jurisdiction. During sign-up, we ask for confirmation of your age; we may request identity verification documents if we have any doubt.
No. Deposits are final once they clear to our system from DANA, OVO, GoPay or QRIS. They cannot be returned as cash; any unspent balance remains in your account as playable credit until you withdraw it or close your account.
After you request a withdrawal, we verify your account and balance within 2-4 hours on business days. Once approved, the funds are sent to your payment method. DANA, OVO, GoPay and QRIS transfers usually arrive within 30 minutes; bank transfers may take 1-2 business days.
Yes. Open your account settings, select 'Close Account', and confirm. Your account closes within 24 hours. Any remaining balance is held for 30 days; after that, it may be forfeited under our retention policy. Closed accounts can be reopened on request.
Contact our support team immediately via live chat or email with details of the transaction date, amount and game. We investigate within 2 business days. If an error is confirmed, we correct your balance and notify you in writing with the resolution.
Only you, via your login credentials. Our support team can view account details only to resolve disputes or verify identity during withdrawals. We never share your data with third parties except payment processors for deposit and withdrawal processing, and only where legally required.
Click 'Forgot Password' on the login page to reset it via email confirmation. If you suspect fraud, contact live chat or email immediately and we'll freeze your account within minutes. You'll receive a summary of all recent activity so you can verify what is legitimate.
